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United Airlines Sucks in 2011

August 22, 2011

Apparently the merger with Continental is causing United and its once-loyal customers no end of headaches. I have not had a smooth trip all year. Not even one. Most problems were annoyances:

  • lost bags on a one hop trip
  • trouble with check-in agents who ignored frequent flyers
  • broken equipment
  • gates that were way off the beaten path
  • equipment delays (mostly for paperwork)

Really none of those things are so terrible, nor are they show stoppers. But not one trip without a problem all year? The numbers are stacking up. Death by 1000 cuts.

What was a surprise to me this weekend was experiencing the worst flight to Europe I have had in the last 8 years. I am too spoiled (and very likely too old) to fly 8.5 hours in economy to Europe. I fly so much that upgrades have up until recently been taken for granted. After all, I’ve flown over 1,000,000 miles on United and have a number of so-called “system wide” upgrade blips. But guess what…those blips sometimes fail even for someone who flies way too much. FAIL.

Here is the uncomfortable chair that I was supposed to sleep in.

19B on a 767 is no place to be stuck for 8.5 hours overnight!

I am no longer a happy United customer. Now I am a disgruntled United customer. United, you suck! I wish there were an alternative to IAD-based people like me.

12 Responses to “United Airlines Sucks in 2011”


  1. […] checked into room 606 after an awful flight to Frankfurt on United. Even though I was early for check-in, my room was ready. The view is fantastic. A room with a view […]


  2. […] no electricity for the laptop, no movies, and no map. Business class? Not by a long shot. Boy does United airlines suck in 2011. GA_googleAddAttr("AdOpt", "1"); GA_googleAddAttr("Origin", "other"); […]

  3. showertaker Says:

    The google spybots have determined that Jeff Smisek does an automated search each day for his name. Or maybe his people do it.

    A message for the searchers: Read this entry too…but more importantly, fix your darn airline.


  4. […] up a consistent beat of suckiness even to the last trip. The worst flight all year had to be the economy trip to Europe in August. Supremely awful job United. Here’s to major improvement in 2012. (Jeff Smisek, less on […]


  5. […] ago, I can’t get upgraded on long haul domestic flights to save my life. (Last year’s absolutely awful experience on the way to Europe should have tipped me […]


  6. […] I am about to get another taste of economy class to Europe courtesy of United. I am flying to Amsterdam in early May and was counting on my 1,000,000 miles […]

  7. oscar castillo Says:

    I flew from Ontario calif to dallas and on to mexicio with my mother of 88 yrs old we order wheel chair service…ha ha what chair? no one has plan to get one , it’s like talking to a gum chewing 5&10 cent clerk. lots of walkie talkies we waited 40 mins …never again


  8. […] on every United flight I flew across the country except for one. Then came the era of Jeff Smisek (2011, 2012), mostly likely the worst CEO of a major company in the United […]


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