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Post Smisek United Does Just Fine: Hertz Picks up the Suck Slack

September 21, 2015

Today’s flight from Dulles to Boston was on time. The wifi worked. The crew was not surly.

Good job United! You should have ditched Jeff Smisek years ago.

Sadly the chaotic united boarding scrum had people out in the hallway as usual to board. Somebody should invent a civilized boarding system.

Then there was Hertz. Not on the board (not enough employees to ready cars). A 25 minute, 40 car line of cars to exit the facility. No process. no adult supervision. Whoever manages the Boston Hertz at the airport should be fired.

One Response to “Post Smisek United Does Just Fine: Hertz Picks up the Suck Slack”


  1. […] all started well. United failed to suck. But then Hertz made up for […]


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