It’s great to be upgraded automatically after you’ve flown over million miles on an airline. Here is the email I was sent for my leg to Denver on my way to Portland.
You've been upgraded. No wait, no you haven't!
But when it came time to get a boarding pass…no seat for you! At least the economy seat I ended up in was OK. But let the record show that United continues their amazing streak of buggy flights and disappointing a once loyal customer. Over 30 flights this year (not sure how many legs) and I only remember one that was bug free.
And then…on the way back from Portland we boarded another ancient 757 to be informed that the backup battery was broken. Maintenance is on here now fixing it. I am so glad that this is my last flight of the year on United that I can’t even begin to tell you.
Hey Jeff Smisek, stop bragging about painting your planes and get a handle on your airline operations please. The cool thing is it will be easy for United to be better in 2012…the bar is very low.
Bottom line? It’s official…United airlines sucks in 2011. Worst year for United in all of my many years of flying too much.