Why Air Travel on United is Just Awful: Check In

August 29, 2014

You know what’s sad? I just looked on my United app and I have at least 5 trips queued up to go. See, here in NPS-land, we’re stuck at a United hub. That is a total bummer.

Regular readers know that I have flown over 1.5 MILLION miles on United in a very loyal decade. But I am done with that. I decided this year to show United as much loyalty as they show me—none. Zippo. Zilch.

So we’ll fly most anybody as long as the timing works. Sadly, that keeps me on United more than I would like.

Lets dig into the checkin process at SFO as an example of why flying on United is painful. Here are a series of Vine/Tweets from this morning’s chaotic check in. This is the reality of what air travel has become.

At least the United Club was a temporary respite.

But then it was cattle call boarding time. Upgrade for all that loyalty over the years? Are you kidding me??!

Once we were finally on board (after starting 11 minutes late), we were informed that there was a baggage problem.

Ultimately, that delayed up 30 minutes.

But there is some good news. This 737-900 is a nice new plane and it is equipped with wifi. So I can make this posting. And there is an extra 30 minutes to do it in too!

Screen Shot 2014-08-29 at 4.30.25 PM

My advice to you flyers out there. United is not a good airline, so try another. Any other. (And Jeff Smisek still needs to be fired.)

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