All is Well in Boston at Hotel Marlowe
February 21, 2018
Well, Cambridge actually. But close enough. NPS has not been here in many months (since October 2016), and apparently we missed it.
The Hotel Marlowe reminds us of everything we like about Kimpton:
- a great property with our kind of showers
- a gracious and welcoming staff (especially the great valets)
- a welcome cocktail
- a beautiful room(s)
- GMs who care
It’s all good. Sure is nice to be back.
Thanks to Joe Capalbo for alerting the troops, and to the troops for giving a damn. Lets spread this goodness to the rest of the IHG universe, shall we?
This time we’re in 825 (tantalizingly close to the Presidential suite). This exec class room is perfect, with plenty of room to exist, a comfortable bed, and a real shower.
825 sitting room
825
825 bedroom
We were welcomed with a note, water (almost sparkling, and promptly swapped out), a nice snack including fresh fruit, and a cocktail ready to mix put together by Patrick. Speaking of which, we visited with Patrick for a drink, and he is still at his professional best.
English cup
The shower in here has a new showerhead. NPS approves.
yes please
There is also a huge tub that once again remains completely unused. Alas.
big giant tub 825
On the first night in town, we took a cadre of business colleagues to Craigie on Main. This is one of our favorite Boston restaurants, and it is still super fantastic. Pork plate. Pork plate. Pork plate.
On the second night, after a cocktail with Joe, we headed to a new restaurant called Row 34. The staff at the Marlowe figured this all out somehow and called ahead to order an appetizer for me. It was delivered by the gracious Row 34 manager. Row 34 is very good indeed. Recommended.
The it was off to Drink for the usual shenanigans. Pretty sure the late night tequila shots were a bad idea. Ezra Star is now the manager of the bar. Sadly she was in Japan when we visited. Eric the barman, though fairly new, was an ample substitute for fun.
Here is the Meal Worm, which is apparently verboten to make unless Ezra is in Japan
2 oz ancho reyes
.5 oz demerara
.5 oz lime
(4 dashes of tobasco+mezcal rinse)
rise highball. Shake. Strain. Serve neat.
Five showerheads and wishing that somehow the future involved slightly more Boston and slightly less Germany. These things happen.
Hotel Kabuki San Francisco: So Close and Yet So Far Away
February 15, 2018
If anything is true, this is: NPS votes with its money. Sure, we pile on the praise (and the snark) as necessary. We even take on hotel chains that think they have us irreversibly trapped in their loyalty program. (See, for example, this fun entry out of Los Angeles.) Well, the time has come to do some fund re-allocation.
You see, the Buchanan Hotel in San Francisco (a Kimpton) has been our San Francisco home for a couple of years. Sadly, due to too much demand, we are unable to get the room we want when we stay there. So how do we solve that problem? We remove demand. Last time we were in San Francisco we walked across the street to the Hotel Kabuki to check it out. As a result, we’re staying at Kabuki this time.
The lobby, common areas, and bar are all very upscale, nicely designed, and worth a visit. On our arrival, we dropped off the bag upstairs and headed straight to the bar. Sazarac? Yes please (with a little help from our friends).
We requested and were happy to occupy a corner room up high. Room 1402 is most likely indicative of the best room category on the property.
design sensibility 1402
The bedroom sector is the most up to date, with interesting design.
bedroom sector 1402
1402 offers a very good view of Japantown and even the Golden Gate in the distance. Two banks of windows provide a very wide view. Mornings were beautiful this week.
Luggage pod is exposed in the hallway to the door.
Luggage and refrigerator
An amenity (!!) on our first stay was very much welcome. Thanks Kabuki!! Champagne and fruit is very nice indeed.
wow, a welcome amenity and they barely know us
the window bank
Then there is the bathroom. Number one, the open design is a bit chilly. A door instead of a doorway would help. That bank of windows in 1402 (including two sliding doors installed in the ’70s) can keep things pretty chilly in February, even with two sets of curtains. Updating the glass would probably help too.
bathroom sector 1402
The shower area is huge. Too huge, as it turns out, mostly because the glass door (approved) does not shut tight and chilly air comes in to make a great shower less than great. Looks like nobody actually took a shower to test this design before implementing it.
glass shower…huge
The shower has both a drench head and a handheld shower head. But that cold air.
shower head 2
So, all is not yet well at the Hotel Kabuki, where some attention to detail is in order.
Did housekeeping remove your not quite empty bottle of sparkling water? Try calling down to get some more. No dice. And no creativity from the front desk. High end hotels solve problems.
Want espresso for breakfast in the morning? Nope.
Want to adjust the temperature? Good luck figuring out how the thermostat works (it appears not to do anything at all).
Did you open the sliding glass door to access the balcony? Getting it closed again may be an issue.
On the positive side again, Japantown is a great base of operations in San Francisco. There are exceptional restaurants and cocktail locations within striking distance, and the Filmore corridor up the hill is hopping.
We schlepped out to Haight-Ashbury for dinner at Black Sand. This local bistrot has great food and good cocktails.
We taught the bartenders how to make Bill’s Big Birthday Beverage:
1 oz Ancho Reyes
1 oz cardamaro
1 oz fresh orange juice
.25 oz hot pepper infusion (in this case, house made)
Shake. Strain. Serve up.
Anyway, with more attention to the details above, Hotel Kabuki will displace the Buchanan as San Francisco’s default location for NPS. Four showerheads for the Hotel Kabuki. Rise to the occasion please!
Is NPS spoiled? Yes. Does that make life harder for hotels and airlines when it comes to expectations? Yes. Welcome to the world of high end travel.
2018 started with a trip across the country on the NPS “trip across the country” airline—Virgin America. Or what’s left of it anyway. Virgin America is becoming more and more like Alaska. And frankly, that sucks. Sure, we’re MVP Gold on Alaska by default. But who cares? Going from the Nordstrom’s world to JC Penny is not gonna cut it.
Here’s an example of what is happening to Virgin America. The checkin process at Dulles was always super friendly, efficient, and FAST. Now there is a line and it is a line of Alaska flyers.
The flight across the country was just fine after using cash money to upgrade to First. So there’s that.
Next came the wrong room problem at the Buchanan in San Francisco (216 versus 316 or 416). Sadly this happens almost every time we stay here. Sure, NPS helped to establish the Kimpton InTouch program years ago (now known as Karma and soon to be known as IHG Rewards Club (blech)), but super elite Kimpton/IHG status does nothing to add to the number of available Kimpton rooms we like in San Francisco. The staff at the Buchanan does all they can to accommodate demand. But demand is just outstripping supply. And as a demander, well the market is about to speak.
Time’s up you guys, only two OK quality San Francisco Kimpton properties still?? IHG needs to step it up in this city. Really.
View from the Buchanan San Francisco (Japantown)
Of course, Emily Glick and her people get all the blowback in public, but really it is corporate that is at fault by this stage. Hopefully Emily will forgive us for making clear what we expect!
Amenity. Thanks to the Buchanan team
216 has a few of problems from the NPS perspective. Number one is that the shower needs a better shower head. Water pressure is not sufficient. At least it’s a glass cube! Number two, the room is ADA sanctioned and we are not special needs campers. That means the closet is not usable, and the tub is a mess of machines. Number three, the second floor is too close to the street and it is noisy.
So no more 216 for us. We’ll just have to stay elsewhere next visit.
Shower? Glass is good.
The tub has served as a closet for hanging clothes this trip
Or maybe you can hang your coats on this thing in the hall
Of course, Japantown is great and the Buchanan is hip and well located. Staying here is always a good thing.
Green tree view
216 does not suck. But pretty not bad is not good enough.
Yeah, we brought the violin and even managed to play some music with our friends in Oakland.
Some data from San Francisco. Sweet Maple is a great place for breakfast and so is The Grove. For a real Japantown meal, try to find Kui Shin Bo.
Dinner at Flour+Water is just as fantastic as ever. The Progress is, likewise, a very good place to eat (and unlike its sister next door, you can walk in).
The Dando from The Progress
1 oz rye
.75 oz amaro angelino
.5 aperol
1 oz meyer lemon juice
.5 oz pear shrub
shake. up. large cube.
Cocktails at Wildhawk are highly recommended.
This time three showerheads for the Buchanan’s failed Tetris game. No more games of chance for NPS. 2018 is gonna be interesting.
Ink 48: Rocking Hell’s Kitchen in NYC
November 1, 2017
There’s nothing like experiencing a new Kimpton property for the first time. In all of our countless trips up to NY, NPS has never visited Ink 48 (though we have heard tell of it). Hell’s Kitchen is pretty far up there, but sometimes business uptown happens!
Our greeting at the front was warm and welcoming even though it was supposed to be scary. We were assigned the fantastic river-view suite 1416 (for which we thank Steph and Barry). What a great room.
Room 1416 on a gorgeous day overlooking the Hudson
The sitting room section.
The bedroom section.
And the all important huge bathroom with a distinct shower cube in the corner. Plenty of room in here, and no sign of plastic.
Glowing shower cube of 1416.
The “hot and cold” amenity was impressive and delicious.
Dinner at Taboon is not to be missed. Outstanding bread, delicious food, a real cocktail program, a nice wine list. Seek it out. We enjoyed ourselves so much before the play that we returned after the crash.
Spirits Bisbas
1.5 oz hendricks gin
1 oz rhubarb puree
1 oz lemon
.5 oz dry vermouth
shake. serve up in a coup. smoked paprika on top
We tried to see a play at Lincoln Center, but it was not to be. About an hour in to “Junk,” technical things went south and never recovered. Frankly, we expect more out of NY Theater.
The “hot” part of the amenity came in handy late night when we got back from our cocktail run at Taboon.
Five showerheads and a warm glow for ink 48 in NY.
Grand Hyatt Tokyo: High Style and Great Hospitality
September 12, 2017
NPS has heard plenty of good things about Grand Hyatt Tokyo, but until just recently everything was just rumor and innuendo. The good news is that the rumors were all true. Grand Hyatt Tokyo is a great base of operations for exploring Tokyo.
NPS lives in Virginia. Getting to Tokyo (and to the Grand Hyatt) from Virginia takes about 18 hours. Lets review. First there is the car ride to IAD, then there is the 12.5 hour United flight (Polaris of course), then there is the N’ex from Narita into town.
One or two pieces of advice. We were assigned a deluxe king room 648. The club level is worth paying for (we found this out once we were comp’ed in by a friend). Pay more and get a corner room. Or heck, blow your wad and get a suite. Since this was an NPS first visit to Japan, we relied on friends to make our reservation when we probably should have checked things out more carefully and upped a level or two.
That said, 648 is “pretty not bad.” The sixth floor is a particularly great floor to be on since it also is the restaurant and shopping center (way upscale) connection floor.
Entrance hall 648
Every room needs green tea and a tea set because Japan
The bed does take up pretty much the whole room 648
Fortunately, the shower is WAY not plastic with a built in tub, multiple nozzles, and a very cool slit drain. This shower meets and exceeds NPS requirements on all fronts.
Of course the toilet tech involves many buttons, automatic lid lifting, and other mysteries.
Toilet with an advanced degree
The best part of the Grand Hyatt is the super-professional staff whose attention to detail and courtesy can’t be matched.
Some Tokto recommendations. Get ramen at Afuri (there are many) and also try some tsukemen at Fuunji. The sushi at the restaurant in the Grand Hyatt is quite delicious.
Watch out for Pat. He will stretch your Saturday night until 6:30am Sunday. A couple of great bars include Wodka Tonic and Bar Arashi. Vynil bars are over-rated. Watch live music (but use ear plugs if you are over 50).
Homemade gin infusion
See some live Rock and Roll. Read about The Dead Bambies and Jungles!!! here.
Records and booze
Getting Later
Visit mori tower
Visit the shrines
Import the Liberal to the Local
Five showerheads for the Grand Hyatt Tokyo.
Artmore Hotel Atlanta: Slightly Worn Shabby Chic
May 23, 2017
The Artmore is generally speaking right down the middle of the Bell curve of what NPS looks for in a hotel. Small. Boutique. Independent. Slightly hip. Art The property is nicely manicured and if it were not raining, I’m sure the courtyard would rock and roll.
NPS was assigned 225.
225 has a bar, which is cool, but it is completely barren which is lame
Imagine being able to mix a real cocktail for yourself. What is required? A real booze selection. Oh well. Why is this bar here?
Comfy bed in 225
The bathroom is slightly too large with a shower designed for giants. There is a bench, but the water does not reach the bench. Close but no cigar design-wise.
BIG shower
Other design elements like this crazy sink are quirky and interesting.
This will do
But in final analysis, what we have is a hamster cage bed-dominated room with a noisy A/C unit and a little desk.
Desk
Net? Good. Water? Costs money. Note? None.
Shabby? Way too much. Rooms need attention.
A drink at Grain was the great way to wind down from a good day at work. Grain would be much cooler if they would turn down their music. But they did have the real 2016 Stagg.
Chicken at Gus’s was delicious but did not really mix well with cocktails! LOL.
Four showerheads for the Artmore in Atlanta. Time for some care here at this property.
Blue is the new Red at the Zetter in London
May 3, 2017
It may be a gray day in London, but it’s blue in room 503 at the Zetter hotel.
And that’s a good thing, because blue is the new red. Loyal readers may recall room 503 used to be red. A complete makeover has occurred making the room cozier and even more modern seeming.
But what’s best is that room 503 was waiting for us when we arrived at 10:15 in the morning after a flight across the pond (about more which see this Delta Does Business posting). So nice to be recognized and taken care of properly. Wonder why the Zetter is better? Well, that’s one reason. Thanks Fabian.
Blue 503 skylight highlight
The Zetter room 503 comfy bed
Zetter sitting now featuring carpet and a modern bar
About the only thing that has not changed is the bathroom which remains nice but small and does feature a tub/shower combo thingy. Tell no one.
The shower is nothing to write home (or blog) about, but it sure feels good after a long flight
The best feature of room 503 is the bank of windows overlooking London. You can see both the gerkin and the shard from bed.
Looking out
Looking in
503 features a fantastic balcony
So all is well at the Zetter. Now we must now manage to stay up all day somehow. Sleep is for the weak.
Stay awake by walking around London in a daze
Lunch at St John is an excellent option.
Real bread at St John
The Tate
As always the Tate is a great place to while away some time. This trip, NPS discovered an entirely new wing?!
Tate Modern
First Iris in London
A sushi dinner at Sosharu was passable. Sosharu is trying to make sushi appealing too close to a train station. Skip it.
Fortunately, a cocktail or two at the Zetter Townhouse was in order. Funny how every time NPS shows up here we have to teach them to make a Liberal all over again. At least they still have the Amer Picon on hand. Back bar fernet with Guy was something that happened.
Amer Picon in the Zetter Townhouse
Also of note during our Zetter time in London:
Dinner at Texture (not as impressive as it should have been).
Brunch at Chiltern Firehouse
A fire at the Chiltern Firehouse in May
A visit to the Artesian bar at the Langham (after tea was ditched in favor of cocktails).
Artesian
Cocktail whose name escapes us
The British Museum
Cocktails at the Aemrican Bar in the Savoy.
The American Bar (wingspan)
A Spinning Jenny is presented on its own little pedestal. Spinning Jenny
45 ml bombay sapphire
15 ml cocchi americano
10 ml pear eau de vie (williams)
15 ml Yerba Mate
15 ml grenadine
soda
Stir. Fizz. Collins rocks. Pedestal.
A new blue five showerheads for the Zetter.
