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If anything is true, this is: NPS votes with its money. Sure, we pile on the praise (and the snark) as necessary. We even take on hotel chains that think they have us irreversibly trapped in their loyalty program. (See, for example, this fun entry out of Los Angeles.) Well, the time has come to do some fund re-allocation.

You see, the Buchanan Hotel in San Francisco (a Kimpton) has been our San Francisco home for a couple of years. Sadly, due to too much demand, we are unable to get the room we want when we stay there. So how do we solve that problem? We remove demand. Last time we were in San Francisco we walked across the street to the Hotel Kabuki to check it out. As a result, we’re staying at Kabuki this time.

The lobby, common areas, and bar are all very upscale, nicely designed, and worth a visit. On our arrival, we dropped off the bag upstairs and headed straight to the bar. Sazarac? Yes please (with a little help from our friends).

We requested and were happy to occupy a corner room up high. Room 1402 is most likely indicative of the best room category on the property.

design sensibility 1402

The bedroom sector is the most up to date, with interesting design.

bedroom sector 1402

1402 offers a very good view of Japantown and even the Golden Gate in the distance. Two banks of windows provide a very wide view. Mornings were beautiful this week.

Luggage pod is exposed in the hallway to the door.

Luggage and refrigerator

An amenity (!!) on our first stay was very much welcome. Thanks Kabuki!! Champagne and fruit is very nice indeed.

wow, a welcome amenity and they barely know us

the window bank

Then there is the bathroom. Number one, the open design is a bit chilly. A door instead of a doorway would help. That bank of windows in 1402 (including two sliding doors installed in the ’70s) can keep things pretty chilly in February, even with two sets of curtains. Updating the glass would probably help too.

bathroom sector 1402

The shower area is huge. Too huge, as it turns out, mostly because the glass door (approved) does not shut tight and chilly air comes in to make a great shower less than great. Looks like nobody actually took a shower to test this design before implementing it.

glass shower…huge

The shower has both a drench head and a handheld shower head. But that cold air.

shower head 2

So, all is not yet well at the Hotel Kabuki, where some attention to detail is in order.

Did housekeeping remove your not quite empty bottle of sparkling water? Try calling down to get some more. No dice. And no creativity from the front desk. High end hotels solve problems.

Want espresso for breakfast in the morning? Nope.

Want to adjust the temperature? Good luck figuring out how the thermostat works (it appears not to do anything at all).

Did you open the sliding glass door to access the balcony? Getting it closed again may be an issue.

On the positive side again, Japantown is a great base of operations in San Francisco. There are exceptional restaurants and cocktail locations within striking distance, and the Filmore corridor up the hill is hopping.

We schlepped out to Haight-Ashbury for dinner at Black Sand. This local bistrot has great food and good cocktails.

We taught the bartenders how to make Bill’s Big Birthday Beverage:
1 oz Ancho Reyes
1 oz cardamaro
1 oz fresh orange juice
.25 oz hot pepper infusion (in this case, house made)
Shake. Strain. Serve up.

Anyway, with more attention to the details above, Hotel Kabuki will displace the Buchanan as San Francisco’s default location for NPS. Four showerheads for the Hotel Kabuki. Rise to the occasion please!

Is NPS spoiled? Yes. Does that make life harder for hotels and airlines when it comes to expectations? Yes. Welcome to the world of high end travel.

2018 started with a trip across the country on the NPS “trip across the country” airline—Virgin America. Or what’s left of it anyway. Virgin America is becoming more and more like Alaska. And frankly, that sucks. Sure, we’re MVP Gold on Alaska by default. But who cares? Going from the Nordstrom’s world to JC Penny is not gonna cut it.

Here’s an example of what is happening to Virgin America. The checkin process at Dulles was always super friendly, efficient, and FAST. Now there is a line and it is a line of Alaska flyers.

The flight across the country was just fine after using cash money to upgrade to First. So there’s that.

Next came the wrong room problem at the Buchanan in San Francisco (216 versus 316 or 416). Sadly this happens almost every time we stay here. Sure, NPS helped to establish the Kimpton InTouch program years ago (now known as Karma and soon to be known as IHG Rewards Club (blech)), but super elite Kimpton/IHG status does nothing to add to the number of available Kimpton rooms we like in San Francisco. The staff at the Buchanan does all they can to accommodate demand. But demand is just outstripping supply. And as a demander, well the market is about to speak.

Time’s up you guys, only two OK quality San Francisco Kimpton properties still?? IHG needs to step it up in this city. Really.

View from the Buchanan San Francisco (Japantown)

Of course, Emily Glick and her people get all the blowback in public, but really it is corporate that is at fault by this stage. Hopefully Emily will forgive us for making clear what we expect!

Amenity. Thanks to the Buchanan team

216 has a few of problems from the NPS perspective. Number one is that the shower needs a better shower head. Water pressure is not sufficient. At least it’s a glass cube! Number two, the room is ADA sanctioned and we are not special needs campers. That means the closet is not usable, and the tub is a mess of machines. Number three, the second floor is too close to the street and it is noisy.

So no more 216 for us. We’ll just have to stay elsewhere next visit.

Shower? Glass is good.

The tub has served as a closet for hanging clothes this trip

Or maybe you can hang your coats on this thing in the hall

Of course, Japantown is great and the Buchanan is hip and well located. Staying here is always a good thing.

Green tree view

216 does not suck. But pretty not bad is not good enough.

Yeah, we brought the violin and even managed to play some music with our friends in Oakland.

Some data from San Francisco. Sweet Maple is a great place for breakfast and so is The Grove. For a real Japantown meal, try to find Kui Shin Bo.

Dinner at Flour+Water is just as fantastic as ever. The Progress is, likewise, a very good place to eat (and unlike its sister next door, you can walk in).

The Dando from The Progress
1 oz rye
.75 oz amaro angelino
.5 aperol
1 oz meyer lemon juice
.5 oz pear shrub
shake. up. large cube.

Cocktails at Wildhawk are highly recommended.

This time three showerheads for the Buchanan’s failed Tetris game. No more games of chance for NPS. 2018 is gonna be interesting.

Back at the Buchanan, this time for “mandatory corporate fun,” and all is well.

Sadly, when we booked, our favorite room was already slated for some other obviously undeserving guest and the Tetris game of chance did not work out in our favor. So what ya gonna do?

Start out in 216 and move up as soon as possible! 216 is a ADA room, which is not that big a problem, but its shower is wimpy and sucky, and it is too close to the street and thus a bit noisy. Oh well, one night won’t kill us.

We were greeted with a much-needed amenity which we scarfed down like the hungry dogs we are.

And then, since it was pretty late, it was straight to bed.

This shower is not plastic, but it needs a better shower head and better water pressure.

Fortunately, the room switcheroobie was smooth. So one night late, we moved up to 416. That’s better. Maybe next time the dice will roll in our favor!

View from 416

Hmm, that design looks familiar.

The MUCH better shower. All praise the shower goddess.

Bathroom with stuff: still life

The Buchanan lobby is interesting too, but not as interesting as GM E mily Gick who we finally connected with this visit. Thanks for the hospitality Emily.

Buchanan lobby

Art out of focus

Either four or five showerheads for the Buchanan. See you again soon!

In other San Francisco news, Zasie is a very trendy and great place for brunch. Cocktails at Blackbird do not suck.

Hinodeya ramen just across the street from the Buchanan is very good indeed and entirely authentic.

Cocktails at P.C.H in popup xmas mode is highly recommended. After that you must close down The Irish Bank. Spent some quality time with Jacques Bezuidenhout. What a blast!