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You Can’t Always Get What You Want (2018 edition): Buchanan San Francisco

January 19, 2018

Is NPS spoiled? Yes. Does that make life harder for hotels and airlines when it comes to expectations? Yes. Welcome to the world of high end travel.

2018 started with a trip across the country on the NPS “trip across the country” airline—Virgin America. Or what’s left of it anyway. Virgin America is becoming more and more like Alaska. And frankly, that sucks. Sure, we’re MVP Gold on Alaska by default. But who cares? Going from the Nordstrom’s world to JC Penny is not gonna cut it.

Here’s an example of what is happening to Virgin America. The checkin process at Dulles was always super friendly, efficient, and FAST. Now there is a line and it is a line of Alaska flyers.

The flight across the country was just fine after using cash money to upgrade to First. So there’s that.

Next came the wrong room problem at the Buchanan in San Francisco (216 versus 316 or 416). Sadly this happens almost every time we stay here. Sure, NPS helped to establish the Kimpton InTouch program years ago (now known as Karma and soon to be known as IHG Rewards Club (blech)), but super elite Kimpton/IHG status does nothing to add to the number of available Kimpton rooms we like in San Francisco. The staff at the Buchanan does all they can to accommodate demand. But demand is just outstripping supply. And as a demander, well the market is about to speak.

Time’s up you guys, only two OK quality San Francisco Kimpton properties still?? IHG needs to step it up in this city. Really.

View from the Buchanan San Francisco (Japantown)

Of course, Emily Glick and her people get all the blowback in public, but really it is corporate that is at fault by this stage. Hopefully Emily will forgive us for making clear what we expect!

Amenity. Thanks to the Buchanan team

216 has a few of problems from the NPS perspective. Number one is that the shower needs a better shower head. Water pressure is not sufficient. At least it’s a glass cube! Number two, the room is ADA sanctioned and we are not special needs campers. That means the closet is not usable, and the tub is a mess of machines. Number three, the second floor is too close to the street and it is noisy.

So no more 216 for us. We’ll just have to stay elsewhere next visit.

Shower? Glass is good.

The tub has served as a closet for hanging clothes this trip

Or maybe you can hang your coats on this thing in the hall

Of course, Japantown is great and the Buchanan is hip and well located. Staying here is always a good thing.

Green tree view

216 does not suck. But pretty not bad is not good enough.

Yeah, we brought the violin and even managed to play some music with our friends in Oakland.

Some data from San Francisco. Sweet Maple is a great place for breakfast and so is The Grove. For a real Japantown meal, try to find Kui Shin Bo.

Dinner at Flour+Water is just as fantastic as ever. The Progress is, likewise, a very good place to eat (and unlike its sister next door, you can walk in).

The Dando from The Progress
1 oz rye
.75 oz amaro angelino
.5 aperol
1 oz meyer lemon juice
.5 oz pear shrub
shake. up. large cube.

Cocktails at Wildhawk are highly recommended.

This time three showerheads for the Buchanan’s failed Tetris game. No more games of chance for NPS. 2018 is gonna be interesting.

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