United: So Close and Yet So Close

September 20, 2014

Anybody who knows this blog knows how I feel these days about the unmitigated disaster that United has become under the operational “leadership” of the out of touch Jeff Smisek. I was pleasantly surprised this trip to be upgraded ahead of times on both hub to hub trips (thank you United).

But (yeah, you saw that coming), on the outbound leg, our 757-200 had power requiring that business class adapter which I no longer carry around with me and no wifi. For me, having no net creates HUGE amounts of work post landing. I like keeping up with the net in real time so that geek things do not pile up. No net for three hours makes a mess. I don’t want to be “entertained,” I want to work.

On the inbound leg, the Continental 757-200 had neither power nor wifi but instead that infernally stupid DirecTV system. I sat next to a United pilot. We had a very interesting conversation about United leadership. Suffice it to say that the theories we spout here at NPS about United and operations are “spot on.”

Oh and we were delayed by equipment problems for 1.5 hours. When we finally boarded, groups 1 through 3 boarded before First Class due to some catering SNAFU. And whatever the caterers did, they did not bring enough meals so that I ended up with my choice. Rubber chicken with tomato gunk for me. Truly just awful.

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United is improving, but there is a LONG way to go before I choose to fly instead of being forced to fly.

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