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No Fly July Definitely Over: Flying United is Never Awesome

August 6, 2015

No fly July had to end sometime, and August 6th was it! Back in the air, I was forced to fly United today. Argh.

First some good news. Checkin was smooth, efficient and had no massive line for the first time in memory. Wow! TSApre worked as advertised. And Dulles Terminal C has had a major facelift and looks way better than it used to. The United Red Carpet club people were nice too.

Then it was off to the gate for some bad news. Ridiculous boarding process angst incited by gate agents in a bad mood (boo). And get this, even though the FAA says you can carry on instruments, the awful gate agent woman would not let me. “You must check one,” she demanded. (I have a violin and mandolin with me.) “We could be fined $2000,” said another. Just unhelpful, unfriendly people. Why the hell are they in customer service? I mean really.

Fortunately, the flight attendants told me to just bring my instrument on and ignore the gate agents. They were actually friendly and helped me sneak it on. (I did have visions of the gate agent getting on the plane and making a scene, but fortunately that did not happen. I only relaxed after we pushed back.)

HEY UNITED GATE AGENTS, READ THIS.

The rest of the flight was fine.

So as usual, United can’t win for losing. They need to clean house of the employees who do not belong in customer service.

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