United Express Random Number Generation

February 9, 2012

Do you think of United Express as one entity? Well it’s not. There are many carriers who make up United Express…sub-contractors if you will, and they are as different as night and day.

Some recent examples from my own experience are in order.

The good: On a recent trip from Manchester, NH I flew on a United Express flight operated by Trans States Airlines. Though the equipment that Trans States flew on that route was small and creaky, the service was unbelievable. Yannis Gianareas was the sole flight attendant, and he was superb. He took particular care with my (valuable) violin and when the aircraft had no tea, he offered me some of his own stash from his suitcase. Beyond polite, his service was impeccable.

The bad: On a United Express trip to Indy operated by Mesa, I experienced just the opposite. An old Embrear jet with not enough room for suitcases (everyone had to gate check) with no potable water and a piercing sound on take off and landing that was unbearable and required passengers to put their fingers in their ears. Awful flight attendants too.

The good: My most recent United Express trip back from Indy operated by Chatauqua/Republic/Shuttle America was superb. Great crew (wendy especially) and a brand new spacious Embrear 170. This is what regional air travel should be.

So, United (and Jeff Smisek)…how about favoring your United Express partners that are great and getting those that are not out of the system (mesa needs to go away)? I’m all for rewarding excellent service and equipment.

7 Responses to “United Express Random Number Generation”

  1. traffic Says:

    good stuff

  2. […] from SFO not upgraded to start off 2012 (2 for 2) Flights to Boston/NH with no upgrade (2 for 2) Flight to Indy without even the possibility of upgrade, though the flight back was my first upgrade … (1 for 2) More SFO flights with reasonably big but poorly configured planes with no upgrade (2 for […]

  3. […] suck. The computer opted not to put me on the upgrade list for a puddle hopper flight (flown by the worst of the worst subcontractors, Mesa). I was added to the list only after I went to the airport to check in. By that time, First Class […]

  4. […] United Express Random Number Generation « noplasticshowersFeb 9, 2012 … An old Embrear jet with not enough room for suitcases (everyone had to gate check) with no potable water and a piercing sound on take off and … […]

  5. […] a knockout blow, Shuttle America (one of United’s many subcontractors operating United Express) defeats Mesa Airlines (the absolute worst United Express subcontractor) almost without lifting a […]

  6. […] in February, I pointed out how entirely variable United Express travel is. Some is great and some just plain […]

  7. […] off to a Pedantic 2012 United Express Random Number Generation No Upgrade for You -or- United Sucks in 2012 Too United: Small Patch of Light Replaced by Darkness […]

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