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Jif:Peter Pan::United:Delta

October 5, 2013

Are all airlines the same? When it comes to short hops on the east coast, I recently found out through some experimentation that the answer is no.

I am a longtime United flyer based at IAD. So I am pretty much stuck in a bad marriage. Watching United’s quality of service plummet and never recover has been a major disappointment. Jeff Smisek is one of the worst CEOs in history from an operations perspective.

Is Delta any better? Well lets compare notes.

Terminal B looks like this.

IAD Terminal B != Walmart Terminal A

IAD Terminal B != Walmart Terminal A

Terminal D looks like this. (FWIW, Terminal A is even worse.)

Terminal D has a gorgeous drop ceiling.

Terminal D has a gorgeous drop ceiling.

A United regional jet looks like this (vine).

A Delta regional jet looks like this (vine).

Delta has wifi. United has stories about how hard it is to install wifi in airplanes.

Delta operations at IAD are smooth and professional. United put us all on a plane, then deplaned us all due to an Easyjet computer operations error. Just amazingly bad. Easyjet is the worst United subcontractor of all, and there are a bunch of bad ones.

All told, Delta won this experiment hands down. Too bad IAD is a United hub. I’m stuck.

But in the end it is all just peanut butter.

Delta Net and other Wonders

September 30, 2013

Since cigital is opening an office in Atlanta, it looks like I will be flying down there more often. Flying to Atlanta is best accomplished on delta of course. So we left United at the gate, and here we are in the air.

So what do we think? Well for starters, Terminal B at IAD beats the bejesus out of Terminal A (which I call the “walmart terminal.”) It is modern, spacious, and has restaurants designed by something other than a chimpanzee.

IAD Terminal B != Walmart Terminal A

IAD Terminal B != Walmart Terminal A

Second of all, the delta flight left a bit early (better than on time) and has wifi available. (This is the first noplasticshowers entry posted from 35,000 feet.) I did have to pay to get moved into “economy comfort” or whatever they call this, and net costs $14 for this 90 minute flight.

Delta wifi.

Delta wifi.

All in all, things seem pretty similar to a United flight on an A320, but there’s net. I think that is good. Right?!