On United it is One Step up and Three Steps Back
October 20, 2014
Since I remain locked into a hub, I am pretty much consigned to fly with United on at least some portion of my flights. United has suffered so much operationally since the merger with Continental that this is very painful indeed. I can say without any exaggeration that operations at United is still completely broken.
I spent 75,000 frequent flyer miles to get up to NH this weekend to write some music. What did I get? Two unsatisfactory flights.
Flight one to Boston was delayed 90 minutes (right through the dinner hour). There was no food on the flight—not even peanuts. The “entertainment” system is that ridiuclous DirecTV system that plays mandatory ads to you while you are strapped in your seatbelt. No wifi. No power to power your own iPad or Nexus.
Flight two never happened. A broken airplane rippled through several flights like toppling dominos. The way this unfolded was classic united. First a 40 minute delay. Then 90 minutes. Then 3 hours and 30 minutes. Then never. I was upgraded to first class on a flight that never happened!! awesome!
The only saving grace was the red carpet club in Boston which is a beautiful space. If you have to be on the drip delay (united can’t run an airline) the red carpet club is the place to be stranded.
the new @united club in boston is nice. sadly stuck here for an extra hour maintenance delay. https://t.co/WZHQNpv05q
— noplasticshower (@noplasticshower) October 19, 2014
The people at the United club were fantastic. They helped everyone get backup flights and even stayed open an extra two hours. But best of all, this happened. When I finally decided to bail and get some dinner, I went down to the Legal Seafood. As I was having a snack, the United rep came down to find me and let me know that she had booked me on a USAir flight to DCA. I had to run to Terminal B, but I got home thanks to the United club people. Too bad those good people can’t fire Jeff Smisek!
This tweet from United pretty much says it all.
@noplasticshower Our apologies for the inconvenience today. But we are glad that you made it to your destination. ^ML
— United Airlines (@united) October 20, 2014
Why Air Travel on United is Just Awful: Check In
August 29, 2014
You know what’s sad? I just looked on my United app and I have at least 5 trips queued up to go. See, here in NPS-land, we’re stuck at a United hub. That is a total bummer.
Regular readers know that I have flown over 1.5 MILLION miles on United in a very loyal decade. But I am done with that. I decided this year to show United as much loyalty as they show me—none. Zippo. Zilch.
So we’ll fly most anybody as long as the timing works. Sadly, that keeps me on United more than I would like.
Lets dig into the checkin process at SFO as an example of why flying on United is painful. Here are a series of Vine/Tweets from this morning’s chaotic check in. This is the reality of what air travel has become.
the real @united "gold" checkin experience. this sucks. more like aluminum foil. https://t.co/WMWVlWhnw2
— noplasticshower (@noplasticshower) August 29, 2014
here is the tsapre line with a premier traffic jam. @united cannot run a line. real checkin process. https://t.co/kMCpQeYoj8
— noplasticshower (@noplasticshower) August 29, 2014
At least the United Club was a temporary respite.
finally some peace. the @united club in the 60-69 gate annex is more like it. real checkin process. https://t.co/a9o3glCsUY
— noplasticshower (@noplasticshower) August 29, 2014
But then it was cattle call boarding time. Upgrade for all that loyalty over the years? Are you kidding me??!
Great to be number 21 on the upgrade list when the cabin is checked full! @united rewards you for 1.5 million miles. NOT. This sucks smisek.
— noplasticshower (@noplasticshower) August 29, 2014
Hey @united, boarding group 2 not ok with me after a decade of loyal flying. Real checkin process.
— noplasticshower (@noplasticshower) August 29, 2014
Once we were finally on board (after starting 11 minutes late), we were informed that there was a baggage problem.
Baggage count problem. Now 30 minutes late and counting. Baggage guys recounting by hand for weight. Not good.
— noplasticshower (@noplasticshower) August 29, 2014
Ultimately, that delayed up 30 minutes.
But there is some good news. This 737-900 is a nice new plane and it is equipped with wifi. So I can make this posting. And there is an extra 30 minutes to do it in too!
My advice to you flyers out there. United is not a good airline, so try another. Any other. (And Jeff Smisek still needs to be fired.)
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