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OK, strap in for some first world problems and whining. We’ll try to get it over with quick.

NPS exists because, well, no plastic showers. Kimpton usually fulfills that mission admirably and is NPS’s hotel group of choice by a country mile. But San Francisco suffered a massive property meltdown during the IHG acquisition, and its impact can be felt all the way to today. Bill Kimpton would not likely be pleased.

After a very long day of flying across the country and working into the evening on a challenging task, a nice dinner at Slanted Door followed by drinks at Hard Water was just what the doctor ordered on a rainy rainy night. Which means we arrived way late at the Buchanan (after midnight). More about that is a sec.

Hard Water was a blast. If you like bourbon and rye, you need to go there.

We concentrated on Rye, doing a Handy Rye comparison experiment with a Sazarac chaser. Awesome.

On arrival at the Buchanan, things started off OK. We were assigned a room, but it was not the one we explicitly requested. So we proceeded on up.

Which meant, a room with a plastic shower. What happened? Did the system fail? Did nobody bother to work this through? Yes.

811

811

After a brief and very disappointing entry into 811 we went down to see what could be done about it. That is when the Demarco demerits set in, about which we’ll write only that the situation later required management intervention. Someone needs some more training.

A crappy plastic shower in 811

A crappy plastic shower in 811

811 is just fine by Marriott standards, but it is not a room to shlep all the way to Japantown for. The shower is the worst kind of plastic shower. Shower curtains are our bane.

There was a nice amenity, sparkling water, an interesting view, and a note from GM Emily Glick. They knew we were coming, kinda. You see, it turns out that nobody put two and two together about NPS and this mystery inner circle member of 14 years. Dang. We appreciate the perqs, kimpton but all we really want is NO PLASTIC SHOWERS.

The shower was plastic.

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And it got worse. Very early in the morning when it came time to use the crappy plastic shower, the shower curtain was filthy. Just gross.

The nuclear option was pursued, and everything was discussed if not resolved. Thanks to the social media team, mike d, and email for making all of that possible. The room we wanted was (miraculously) free the next day, but there was no time to move stuff on this quick hop. And no we were not expecting any kind of upgrade. We’re happy to pay retail when on business. Flowers were involved, which was a very nice touch.

Thanks for the flowers.  Lets get this right next time.

Thanks for the flowers. Lets get this right next time.

Anyway, we can’t exactly cross the Buchanan off the list, because it is the best remaining Kimpton option in San Francisco. We’ll be back soon hoping that things run more smoothly.

Two showerheads, seven demarco demerits, and a trip to detention for the Buchanan. Thanks for working things out Emily, but lets just have nothing to work out next go ’round please.

Visiting a new Kimpton property is always fun. We’re happy to say that due to the highly-interconnected nature of the Kimpton GM network, our reputation at NPS proceeds us. LOL. Hopefully that’s not too bad a thing.

Japanese Peace Garden

Japanese Peace Garden

So we met GM Emily Glick on the net well before even landing in San Francisco. She is awesome.

The flight out to San Francisco was very nice on Virgin America. So much better than United! But in the air, an email arrived with the title “Small snag – Buchanan Hotel.” Gotta hate that! Turns out that the evil person occupying the room I was supposed to be in failed to depart! That meant a different room, and frankly one with a few bugs.

The main problem with 216 is that it is too low and close to street noise. As a country boy, city noises are disconcerting and make sleeping a challenge. Also the hotel net has been super flaky this visit with big lags, dropped packets, DNS issues. Say it ain’t so in 2016!

216 spartan

216 spartan

216

216

216 has a glass shower but is set up for handicap access

216 has a glass shower but is set up for handicap access

216

216

216 in daylight, the window pop outs are cool

216 in daylight, the window pop outs are cool

Desk popout

Desk popout

Thanks to the staff of the Buchanan for the amenity. Sparkling water comes in handy.

Snacks!

Snacks!

Switching rooms became an option after the evil occupy 416 person departed. 416 is much better that 216 for reasons that are hard to describe. Better lines. Sleeker. Cleaner. Better view. All around much more Kimpton-like.

416

416

hallway lines 416

hallway lines 416

Shower cube 416

Shower cube 416

View from the glass cube

View from the glass cube

Japantown at night

Japantown at night

The family run restaurant at the Buchanan (mums) is cute and very Japanese. At breakfast I heard French, Russian, and of course English. Sadly, they have no espresso. But three minutes away in the Japantown Mall is the Andersen bakery. They can be taught how to make a doppio macchiato

Espresso can be found at  Andersen bakery

Espresso can be found at Andersen bakery

It remains to be seen whether any non-meeting time will remain this trip. Too busy for San Francisco makes gem a dull boy.

Four showerheads and a room switcherooby for the Buchanan. Nice property a bit off the beaten path with a few snags.