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Irony in San Francisco: Kimpton Takes a Hit (Sir Francis Drake)

March 1, 2016

NPS loves San Francisco, and so did Bill Kimpton.

Morning view from 2007

Morning view from 2007

One super tragic side effect of the IHG buyout of Kimpton was a major defection of San Francisco properties from the chain. There are now two (count ’em two) Kimpton properties in town. There used to be twelve. And the whole thing fell apart over worker’s rights, which given the superior way Kimpton manages its people is terrible and ironic.

You know how we feel about Kimpton on this blog. We’re cheerleaders for the most part. (Oh sure, we get snarky when we have to, but that is how hotels improve.) Sadly, our loyalty is being tested in San Francisco. In fact, it was overtested all week.

The fact that we do have a Kimpton room at all during this week is nice (thanks to Mike Defrino’s major string pulling which we hugely appreciate), but what would be nicer is an upscale property and some adult supervision. There are elements of Kimpton design here at the Sir. D, but more needs doing (especially bathroom-wise). And real management/staff issues are clear after a few days on the property. I miss the SF Palomar. (A couple of visits to Mr Means at Dirty Habit made the pining worse.)

A last minute change in reservations due to rampant bday shenanigans was necessary, and it was not easy. But it got done. I flew into town late.

Check out this beautiful amenity

Check out this beautiful amenity

Having a mystery cocktail (??!) with some fancy fruit and cheese is a nice welcome.

IMG_1218

When you drink this mysterious elixer you may forget about the shower situation

When you drink this mysterious elixer you may forget about the shower situation

And the view at night is very much city in all directions from the 20th on a hill

And the view at night is very much city in all directions from the 20th on a hill

Kimpton style

Kimpton style

Sitting room 2007 suite

Sitting room 2007 suite

2007 has plenty of light and is nicely if not slightly shabbily appointed. All of the tables need to be replaced.

Table for work

Table for work

desk nook

desk nook

The sleeping part of the suite is a standard-issue room with a tiny bathroom that needs some more updating. The old tub is nice. What about a solid glass door on top of that? Nothing gets us quite as riled up here at NPS as a shower curtain! Down with shower curtains!!

This shower. No no no.

This shower. No no no.

Bedroom style

Bedroom style

2007 bed

2007 bed

NPS was already surly from the not-quite-up-to-par ride on Virgin America. We were dehydrated and there was no sparking water—anywhere—in the entire hotel.

For the record, we’re still dehydrated this morning. So we’re talking a very low three shower head situation for Sir D. Which, while average, is a low mark indeed for a Kimpton property. If anything the rating went down instead of up as the week progressed. The difference in management between the Sir D approach and many other properties is like night and day. There is much learning to do here by the staff.

Eventually (thanks to Lauren) the water memo arrived and a case of water appeared. Which was nice. But typical for this property there was no note or joke or apology or anything human from management in the room, just a plastic shrink-wrapped case of water plonked unceremoniously on the beaten up table.

To pile on the management misery, attempts to raise anyone downstairs in the lobby Thursday afternoon were unsuccessful for over an hour. I must have called 5 times with well over 100 collective rings. After corporate/social media read the deriding tweets, a surly front desker called up too late to get the things done that needed doing before it was out for the evening. Excuses won’t do it you guys. Inner circle guest expect better service. And for the record, it is YOUR damn fault you did not answer the phone, not mine.

While we’re complaining, we should also note for the record that the starlight lounge plays bass heavy music late into the evening. If the young ‘un thump bothers you, do not stay on the 20th floor.

So lets review.

Did a guest reserve a car to the airport? Let us know that actually happened.

Did someone call down to the desk from an expensive suite? Answer the damn phone.

There was no sparking water in the hotel one evening? Send someone out to get some NOW. Deliver it.

Did a guest turn 50? Apparently not at this property. Hell, even the restaurants figured this one out.

The final straw for the Sir D in my book is location, which in terms of my standard SF week is too far off the beaten path. I sure hope Kimpton finds an upscale property in SF soon. This one is off the list.

On a lighter and more fun note, here is other useful data about the SF trip, and its many delightful times:

  • Breakfast at Mels’ Diner is always great. Long line today during RSA week.
  • Lunch near the Moscone must always be Fang
  • Need to host an event? NPS recommends Forgery
  • Late night dinner at Bouche
  • Lunch at Cafe Claude is always fantastic (but guard your food)
  • Coffee and conversation go together at Cafe de la presse
  • Annabell’s is no longer, but Keystone is nice
  • Perbacco remains a superior location for getting some business done over lunch
  • Dirty Habit rules and Brian Means is at the top of his cocktail game.
  • Might as well skip the Sip Bar if the Hancock room in the back is occupied.
  • State Bird Provisions is super fantastic.

This just in. The cocktail mystery solved. The drink is La Perla designed by Jacques Bezuidenhout himself
1.5 oz Partida resposado tequila
.75 oz manzanilla Sherry
.75 oz pear liqueur
Stir/ coupe/ lemon peel

The Ten Year Itch by Brian Means
2 oz bourbon (henry mckenna 10 yr – 100 proof)
.5 oz kalani coconut
.5 oz orgeat
.75 lemon
1/2 egg white
dry shake ingredients, then wet shake, strain into coupe, garnish with peychaud’s

And now we close by looking down on the Westin…

Beautiful San Francisco

Beautiful San Francisco

2 Responses to “Irony in San Francisco: Kimpton Takes a Hit (Sir Francis Drake)”


  1. […] then there is Kimpton which remains the NPS go to hotel chain of choice even after the disaster that is the San Francisco Kimpton property crater. Years ago we helped to start the Kimpton Intouch program (which is now the Kimpton Karma program). […]


  2. […] mile. But San Francisco suffered a massive property meltdown during the IHG acquisition, and its impact can be felt all the way to today. Bill Kimpton would not likely be […]


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