Is NPS spoiled? Yes. Does that make life harder for hotels and airlines when it comes to expectations? Yes. Welcome to the world of high end travel.
2018 started with a trip across the country on the NPS “trip across the country” airline—Virgin America. Or what’s left of it anyway. Virgin America is becoming more and more like Alaska. And frankly, that sucks. Sure, we’re MVP Gold on Alaska by default. But who cares? Going from the Nordstrom’s world to JC Penny is not gonna cut it.
Here’s an example of what is happening to Virgin America. The checkin process at Dulles was always super friendly, efficient, and FAST. Now there is a line and it is a line of Alaska flyers.
A first, and not good. Congestion @VirginAmerica 2018. Looks like @AlaskaAir pic.twitter.com/G7LlqlnlAn
— noplasticshower (@noplasticshower) January 15, 2018
The flight across the country was just fine after using cash money to upgrade to First. So there’s that.
Next came the wrong room problem at the Buchanan in San Francisco (216 versus 316 or 416). Sadly this happens almost every time we stay here. Sure, NPS helped to establish the Kimpton InTouch program years ago (now known as Karma and soon to be known as IHG Rewards Club (blech)), but super elite Kimpton/IHG status does nothing to add to the number of available Kimpton rooms we like in San Francisco. The staff at the Buchanan does all they can to accommodate demand. But demand is just outstripping supply. And as a demander, well the market is about to speak.
Time’s up you guys, only two OK quality San Francisco Kimpton properties still?? IHG needs to step it up in this city. Really.
View from the Buchanan San Francisco (Japantown)
Of course, Emily Glick and her people get all the blowback in public, but really it is corporate that is at fault by this stage. Hopefully Emily will forgive us for making clear what we expect!
Amenity. Thanks to the Buchanan team
216 has a few of problems from the NPS perspective. Number one is that the shower needs a better shower head. Water pressure is not sufficient. At least it’s a glass cube! Number two, the room is ADA sanctioned and we are not special needs campers. That means the closet is not usable, and the tub is a mess of machines. Number three, the second floor is too close to the street and it is noisy.
So no more 216 for us. We’ll just have to stay elsewhere next visit.
Shower? Glass is good.
The tub has served as a closet for hanging clothes this trip
Or maybe you can hang your coats on this thing in the hall
Of course, Japantown is great and the Buchanan is hip and well located. Staying here is always a good thing.
Green tree view
216 does not suck. But pretty not bad is not good enough.
Yeah, we brought the violin and even managed to play some music with our friends in Oakland.
Some data from San Francisco. Sweet Maple is a great place for breakfast and so is The Grove. For a real Japantown meal, try to find Kui Shin Bo.
Dinner at Flour+Water is just as fantastic as ever. The Progress is, likewise, a very good place to eat (and unlike its sister next door, you can walk in).
The Dando from The Progress
1 oz rye
.75 oz amaro angelino
.5 aperol
1 oz meyer lemon juice
.5 oz pear shrub
shake. up. large cube.
Quiet early dinner @thePROGRESS_sf pic.twitter.com/D78sNZfH8Q
— noplasticshower (@noplasticshower) January 16, 2018
Cocktails at Wildhawk are highly recommended.
Excellent drinks last night #wildhawk sf pic.twitter.com/Kdasg7qm1R
— noplasticshower (@noplasticshower) January 18, 2018
This time three showerheads for the Buchanan’s failed Tetris game. No more games of chance for NPS. 2018 is gonna be interesting.
Setbacks and Settlements in San Francisco: The Buchanan
January 21, 2017
OK, strap in for some first world problems and whining. We’ll try to get it over with quick.
NPS exists because, well, no plastic showers. Kimpton usually fulfills that mission admirably and is NPS’s hotel group of choice by a country mile. But San Francisco suffered a massive property meltdown during the IHG acquisition, and its impact can be felt all the way to today. Bill Kimpton would not likely be pleased.
After a very long day of flying across the country and working into the evening on a challenging task, a nice dinner at Slanted Door followed by drinks at Hard Water was just what the doctor ordered on a rainy rainy night. Which means we arrived way late at the Buchanan (after midnight). More about that is a sec.
Hard Water was a blast. If you like bourbon and rye, you need to go there.
Rye experiment @hardwater_sf
Handy is consistent yet subtly different year to year. 2011 tops. pic.twitter.com/2zkXJgoMXr— noplasticshower (@noplasticshower) January 19, 2017
Should not be allowed: a drink from home @hardwater_sf.
sazarac with sazarac 18 (2016) pic.twitter.com/LzwZGafuRD— noplasticshower (@noplasticshower) January 19, 2017
Look what we found @HardWater_SF. @catoctincreek world domination pic.twitter.com/MQfqa5v7JW
— noplasticshower (@noplasticshower) January 19, 2017
We concentrated on Rye, doing a Handy Rye comparison experiment with a Sazarac chaser. Awesome.
On arrival at the Buchanan, things started off OK. We were assigned a room, but it was not the one we explicitly requested. So we proceeded on up.
Which meant, a room with a plastic shower. What happened? Did the system fail? Did nobody bother to work this through? Yes.
811
After a brief and very disappointing entry into 811 we went down to see what could be done about it. That is when the Demarco demerits set in, about which we’ll write only that the situation later required management intervention. Someone needs some more training.
A crappy plastic shower in 811
811 is just fine by Marriott standards, but it is not a room to shlep all the way to Japantown for. The shower is the worst kind of plastic shower. Shower curtains are our bane.
There was a nice amenity, sparkling water, an interesting view, and a note from GM Emily Glick. They knew we were coming, kinda. You see, it turns out that nobody put two and two together about NPS and this mystery inner circle member of 14 years. Dang. We appreciate the perqs, kimpton but all we really want is NO PLASTIC SHOWERS.
The shower was plastic.
And it got worse. Very early in the morning when it came time to use the crappy plastic shower, the shower curtain was filthy. Just gross.
Thanks. I am 100% dissatified just at the moment @Kimpton here is a dirty shower curtain. Gross. pic.twitter.com/LJgvW9qQ7i
— noplasticshower (@noplasticshower) January 19, 2017
The nuclear option was pursued, and everything was discussed if not resolved. Thanks to the social media team, mike d, and email for making all of that possible. The room we wanted was (miraculously) free the next day, but there was no time to move stuff on this quick hop. And no we were not expecting any kind of upgrade. We’re happy to pay retail when on business. Flowers were involved, which was a very nice touch.
Thanks for the flowers. Lets get this right next time.
Anyway, we can’t exactly cross the Buchanan off the list, because it is the best remaining Kimpton option in San Francisco. We’ll be back soon hoping that things run more smoothly.
Two showerheads, seven demarco demerits, and a trip to detention for the Buchanan. Thanks for working things out Emily, but lets just have nothing to work out next go ’round please.
A Visit to Japantown San Francisco: The Buchanan
September 29, 2016
Visiting a new Kimpton property is always fun. We’re happy to say that due to the highly-interconnected nature of the Kimpton GM network, our reputation at NPS proceeds us. LOL. Hopefully that’s not too bad a thing.
Japanese Peace Garden
So we met GM Emily Glick on the net well before even landing in San Francisco. She is awesome.
The flight out to San Francisco was very nice on Virgin America. So much better than United! But in the air, an email arrived with the title “Small snag – Buchanan Hotel.” Gotta hate that! Turns out that the evil person occupying the room I was supposed to be in failed to depart! That meant a different room, and frankly one with a few bugs.
The main problem with 216 is that it is too low and close to street noise. As a country boy, city noises are disconcerting and make sleeping a challenge. Also the hotel net has been super flaky this visit with big lags, dropped packets, DNS issues. Say it ain’t so in 2016!
216 spartan
216
216 has a glass shower but is set up for handicap access
216
216 in daylight, the window pop outs are cool
Desk popout
Thanks to the staff of the Buchanan for the amenity. Sparkling water comes in handy.
Snacks!
Switching rooms became an option after the evil occupy 416 person departed. 416 is much better that 216 for reasons that are hard to describe. Better lines. Sleeker. Cleaner. Better view. All around much more Kimpton-like.
416
hallway lines 416
Shower cube 416
View from the glass cube
Japantown at night
The family run restaurant at the Buchanan (mums) is cute and very Japanese. At breakfast I heard French, Russian, and of course English. Sadly, they have no espresso. But three minutes away in the Japantown Mall is the Andersen bakery. They can be taught how to make a doppio macchiato
Espresso can be found at Andersen bakery
It remains to be seen whether any non-meeting time will remain this trip. Too busy for San Francisco makes gem a dull boy.
Four showerheads and a room switcherooby for the Buchanan. Nice property a bit off the beaten path with a few snags.
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